Zurich International Online (ZIO) is Zurich’s secure internet-based retirement system, which is accessible 24/7 from anywhere in the world. A few of the features of ZIO include the education hub; user-account information that can be viewed in 8 languages and several currencies; personal rate of return calculation at log-in; and user-defined statements at any time for any period, etc. 

Activate ZIO Account

After you are enrolled in the Retirement Plan, Zurich will send you an account activation email to your work email address at the end of the month in which the first contribution is made to your account by your employer. This account activation email will provide a temporary account username, website address, and instructions on how to activate your Zurich (ZIO) account. To learn how to activate your ZIO account, view the instructional demo video Logging into ZIO in the ZIO Member Videos.

Note: If you do not receive the Zurich account activation email or require assistance in activating your ZIO account, please contact your Center's AIARC Coordinator.

Designate Beneficiaries

To ensure that your desired beneficiaries receive your retirement account benefit in the event of your death, you will need to enter your beneficiaries in your Zurich International Online (ZIO) account. When naming or updating a beneficiary, please make sure that the beneficiary’s phone number, address, and email are current so AIARC and Zurich can contact the beneficiary about the payment of your retirement account.

To learn how to name a beneficiary, you can watch the ZIO instructional video Getting Started in ZIO which starts from two minutes and thirty-four seconds into the video. Once you have successfully named your beneficiaries, the "Update your Beneficiaries" button will turn to green on your ZIO homepage screen.

Access Account Statements

You can generate and download on demand account statements at any time for any period (e.g. by month or quarter). To learn how to generate account statements refer to the ZIO instructional video Checking and Reviewing Your Account.

ZIO Member App

You can also view and manage your IARC retirement plan account using the Zurich ZIO Members App. The ZIO App will display overview of the fund values, contributions, withdrawals, and beneficiaries. The ZIO App is available for download from the Appstore and Google Play.

If you are having difficulties setting up your ZIO member app, contact the Zurich Corporate HelpPoint Team (available from Monday to Friday 08:00 and 17:00 (UK time): by email at corporate.pensions@zurich.com or by telephone on +44 (0)1624 691013 or (00 971 436 34400 if dialing from the Middle East) .